FAQs

Everything you need to know

Payment & safety

Are my payment details safe?

All direct payment providers comply with the PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort by brands such as Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payments and important customer data are processed quickly, easily, and securely.

Learn more about our store’s secure checkout experience (powered by Shopify). Click here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Returns & refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Shipping & delivery

Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for all international orders and that shipping rates could vary depending on your region.

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the free shipping requirements for your region.

Warranty

Do you offer extended warranty?

Extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.