You can change the scent of a product on your subscription management page, and you can easily add new products by simply ordering them. Then, once you have ordered a new product, you can view and manage it in the subscription management page above.

When you subscribe to a product, you are required to complete one refill cycle before cancelling your order. This means your first order plus one refill order.

This information is also written on each product page.

However, you can change the frequency of your order if you need to delay the shipment. You can also pause it. Manage your subscription by clicking here.

In most cases, we don't offer subscriptions to seasonal or limited edition scents because of their limited production. We do offer subscriptions to our popular Graanmarkt 13 x Kinfill scent: we decided to continue production because of its great popularity.

You can change your delivery frequency through the client portal by clicking here. You can also easily pause and reactivate your subscription.

The 20% off discount on subscriptions is valid on every order. That means you'll save with every renewal order too!

If your subscription subtotal is above €75, you will also qualify for free shipping on every order.

All direct payment providers comply with the PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort by brands such as Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payments and important customer data are processed quickly, easily, and securely.

Learn more about our store’s secure checkout experience (powered by Shopify). Click here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express, as well as iDEAL, PayPal, Apple Pay, and Klarna.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

We ship our products to several EU member states as well as the UK. For the full list of shipping countries and their rates, please click here to view our shipping information page.

Domestic shipping (NL) can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Shipping is free for NL, BE, UK, and DE for orders over €49 or £49. For all other countries, we offer free shipping over €75. There is no free shipping to Norway and Switzerland.

If a package is returned because you are not at home to receive your package or unable to pick up your package at the pickup point, you are unfortunately responsible for paying shipping costs again.

Extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.