You can change the scent of a product on your subscription management page, and you can easily add new products by simply ordering them. Then, once you have ordered a new product, you can view and manage it in the subscription management page above.
Can I cancel my subscription after the first order?
When you subscribe to a product, you are required to complete one refill cycle before cancelling your order. This means your first order plus one refill order.
This information is also written on each product page.
However, you can change the frequency of your order if you need to delay the shipment. You can also pause it. Manage your subscription by clicking here.
Can I subscribe to a seasonal or limited edition scent?
In most cases, we don't offer subscriptions to seasonal or limited edition scents because of their limited production.
How can I change the frequency of my shipments?
You can change your delivery frequency through the client portal by clicking here.
Is the 20% off discount only on the first order or on every order?
The 20% off discount on subscriptions is valid on every order. That means you'll save with every renewal order too!
If your subscription subtotal is above €75, you will also qualify for free shipping on every order.
Payment & safety
Are my payment details safe?
Your payment is securely processed by certified payment providers that meet international security standards.
Do you accept online payments?
Yes, we accept online payments. All payments and important customer data are processed quickly, easily, and securely.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express, as well as iDEAL, PayPal, Apple Pay, and Klarna.
Where can I learn more about payment processing?
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Returns & refunds
Do you offer refunds?
Yes. If you're not satisfied with your order or if there's an issue with your product, please contact us at info@kinfill.care. We'll be happy to help you find a suitable solution.
How long after my purchase can I request a refund?
You can contact us within 30 days of receiving your order regarding a return or refund.
Who pays for return shipping?
The cost of returning your order is your responsibility. Any shipping costs paid when placing your order are non-refundable. If you have any questions, please contact us at info@kinfill.care
Domestic shipping (NL) can take up to 5 business days. UK shipping can take up to 72 hours.
Foreign shipping could take up to 14 business days.
Is there free shipping?
Shipping is free for NL, BE, UK, and DE for orders over €49 or £49. For all other countries, we offer free shipping over €75. There is no free shipping to Norway and Switzerland.
What happens if my package is returned?
If your package is returned to us because it wasn’t collected or couldn’t be delivered, we can resend it to you. Please note that the shipping costs for resending your order are your responsibility.
Warranty
Do you offer extended warranty?
Extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.