Customer Service Representative
We are seeking a proactive and motivated Customer Service Representative to help us maintain our commitment to excellent customer service. This role is part-time, offering flexible hours between 8-16 hours per week. As a Customer Service Representative, you will be responsible for managing customer inquiries, tracking orders, enhancing our Trustpilot score, providing valuable insights, and reaching out to customers for feedback
— Respond to customer inquiries and concerns via email in a timely and professional manner.
— Follow up on order shipments and track the status of customer orders.
— Work to upgrade and maintain a high Trustpilot score by delivering excellent service.
— Report and document customer interactions, feedback, and trends.
— Identify areas for improvement and make recommendations to enhance the customer experience.
— Proactively reach out to customers via phone for feedback and gather valuable insights.
— Excellent written and verbal communication skills in English and Dutch. German and/or French is a pre.
— Strong attention to detail and problem-solving abilities.
— Empathetic and patient when dealing with customer concerns.
— Ability to manage time effectively and prioritize tasks.
8-16 hours a week on a flexible base
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