Shipping — Thank you for considering a cleaner home and planet.

COVID-19

We are currently experiencing delays in delivery time, due to COVID-19. We truly apologize for the inconvenience this may cause you and really appreciate your patience. We have updated our expected timelines.

Australia, Norway, Zwitserland: Due to issues we have experienced with deliveries, we have decided to discontinue the shipment of orders to Australia, Norway, and Switzerland until further notice.

*UK, Ireland:  We are happy to inform you that orders to the United Kingdom and Ireland can be placed again. We will ship your parcel with FedEx (January 4, 2021).

**Canada, USA:  Shipments are being delivered, but are being heavily delayed in transit. The expected transit timeline for orders to these countries is 22-25 business days. Please allow at least 1 month for the delivery of your order after shipment. We appreciate your patience.

 

Shipping fee per country

CountryShipping fee over 40€Shipping fee under 40€Delivery window
Belgium, Germany, The NetherlandsFree shipping€4,951 – 2 business day(s)
Luxembourg€4,95€7,952 – 5 business days
Austria, Denmark, France, Italy, Spain€6,95€9,952 – 5 business days
Czech Republic, Finland, Hungary, Ireland*, Poland, Portugal, Slovakia, Slovenia, Sweden€10,95€13,952 – 5 business days
Bulgaria, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Romania, Ukraine, United Kingdom*€16,95€19,952 – 5 business days
Canada**, Bahrain, Brazil, Hong Kong, Israel, Japan, Liechtenstein, New Zealand, Qatar, Russia, Singapore, United Arab Emirates, United States** €19,95€24,956 – 10 business days

Delivery

All our orders are shipped with DHL. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization. We are unable to deliver to post office boxes.

Insurance

Kinfill Homecare insures each purchase during time in transit until it is delivered to you. Orders may require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Kinfill Homecare.

VAT discount

Customers ordering from outside the European Union will receive a VAT discount of 21% on their orders. This is applied at checkout once you have entered your delivery details.

Customs, duties, and taxes

All international orders are shipped Delivery Duties Unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

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