Shipping info

We do our best to process and ship orders within 1 business day (Monday-Friday, excluding holidays). If you have any questions about your order, you can reach out to our Customer Service and we will be happy to help.

We ship to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.

For inquiries regarding countries not listed above, please contact our Customer Service.

 

Country

Shipping fee for order >€40 

Shipping fee for all other orders

Delivery window

NL, Belgium, Germany

Free shipping

€4,95

1 – 2 business day(s)

Luxembourg, United Kingdom

€4,95

€7,95

2 – 5 business days

France, Austria, Denmark, Italy, Spain

€6,95

€9,95

2 – 5 business days

Czech Republic, Slovakia, Portugal,
Finland, Ireland, Hungary, Poland,
Sweden, Slovenia

€10,95

€13,95

2 – 5 business days

Bulgary, Estonia, Greece, Latvia,
Lithuania, Romania

€16,95

€19,95

2 – 5 business days

Norway, Swiss, United States, Canada,
New Zealand, Australia

€16,95

€19,95

3 – 5 business days

Rest of the world

€16,95

€19,95

3 – 5 business days

Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Insurance

Kinfill Home Care insures each purchase during time in transit until it is delivered to you. Orders may require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Kinfill Home Care.

VAT discount

Customers ordering from outside the European Union will receive a VAT discount of 21% on their orders. This is applied at checkout once you have entered your delivery details.

Customs, duties, and taxes

All international orders are shipped Delivery Duties Unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country.

Unfortunately, we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchasing.