Frequently Asked Questions

Delivery & Returns

When will my order be shipped?

Orders placed before 12 pm ET (Monday to Friday) will be dispatched on the same day. Orders placed after 12 pm ET, or on weekends, will be dispatched on the following business day. You will receive tracking details by email once your order has been handed over to one of our dedicated courier DHL or FedEx.

How do I track my order?

Once your order has been dispatched you will receive an e-mail with the track and trace information from DHL or FedEx.

What if I want to return / exchange the product I received?

We are very sorry to hear you did not enjoy your Kinfill products. To return your order email us at service@kinfill.com with your order number in the subject line to expedite the process.

Can I get a refund?

Once your return or cancelation has been processed we will refund your money within 3 business days.

Is it necessary to have an account to shop on Kinfill?

No, you do not need to create an Kinfill account, yet, having an account makes reordering easier since it registers your previous purchases and shipping information.

What if I order multiple items, will I receive all of them together?

Yes, we will ship them together.

What should I do if I receive a damaged product?

We are very sorry to hear. Please, email us at service@kinfill.com with your order number in the subject line to expedite the process, and a picture for our insurance, so we can send you a new box.

What should I do if I receive a wrong product?

Please email us at service@kinfill.com with your order number in the subject line to expedite the process.

What should I do if my order has not been delivered but the order status of my product shows as delivered?

Please email us at service@kinfill.com with your order number in the subject line so we can contact DHL or FedEx to find your order.

What will my bottle come shipped in?

Your bottle will be shipped in our signature Kinfill box made out of cardboard. Our boxes are designed for international transport. To read more about our sustainable packaging here.

How much does it cost to ship to my address?

The cost of shipping depends on your location. For more information, please see our shipping information page.

Product related questions

How long will one bottle last?

Kinfill products should last you a similar length of time as a traditional cleaning spray cleaner or floor cleaner. How long one bottle lasts depends on how often you clean and how much you use, often this dependents on the size of your home and family.

Do I need to use hot or cold water?

Please use cold water as warm water will not make a difference.

Do I need to shake the bottle to dissolve?

After diluting your Kinfill concentrated cleaner, please shake the bottle gently.

How much cleaning agent does one concentrate make?

One Kinfill concentrate makes 500ml cleaning solution.

How many concentrates do I need to use to prepare one cleaning agent?

Each Kinfill concentrate is made to be the perfect amount for your Forever Bottle. Each of our Multi Surface, Glass & Mirror, Floor, and Tub & Tile Cleaner is one concentrate and creates 500ml of cleaning solution.

Why is the Kinfill bottle shipped empty?

Kinfill bottles are shipped empty because we don’t want you to pay to ship water around the world and we want to minimize our carbon footprint. You can add your own water when you receive your bottle or at your own convenience.

My Full House Collection came with only three spray nozzles.

The fourth bottle is meant to come without the spray nozzle as this is the floor cleaner and is supposed to be diluted in a bucket with warm water before mopping. Like you would do with old-fashioned cleaners.

Are Kinfill products cruelty-free?

Yes Kinfill products are completely animal cruelty free. We are proud to say we love our furry friends and did not harm them in the making of our products.

Are Kinfill products safe to use while pregnant?

Yes, they are. We have developed our product without volatile organic compounds (VOCs) so that they are safe to be used around you, pregnant/nursing women, children, and animals. Learn more about our clean ingredients here.

Are Kinfill products pet-safe?

Yes Kinfill products are. We have developed our product without volatile organic compounds (VOCs) so that they are safe for you, pregnant women, children, and animals. Learn more about our clean ingredients here.

Are Kinfill products organic?

We source the highest quality ingredients for our products, but they are not certified organic. Learn more about our clean ingredients here.

Are Kinfill products vegan?

Yes, Kinfill products are vegan and none of our ingredients are made from animal by-products. Learn more about our clean ingredients here.

SUBSCRIPTIONS

How often do I need a refill top-up?

From households to habits: No cleaning ritual is the same. This is why we would recommend composing a subscription based on your past refill orders.

How often will I receive my refills?

We will ship your set of refills on a bi-monthly basis.

When will I be charged?

The payment will take place every two months on the day of your first order. You can view the next payment in your account.

How do I cancel my subscription?

If you wish to cancel your subscription, you can do so at any time by logging in to My Kinfill and selecting ‘Cancel’ on the subscription you would like to end. You will receive a confirmation email when your subscription has been canceled.

COVID-19

A lot has changed in the last couple of weeks, but one thing hasn’t – we’re here to help you stay conscious, clean and safe. At a time when cleaning is at the very forefront of all our minds, we would like to answer some of your questions.

Can I still place orders?

The answer is yes. As long as mail order companies continue their services, we can deliver our Kinfill products to your homes.

Orders placed before 15pm ET (Monday to Friday) are dispatched on the same day. Orders placed after 15pm ET, or on weekends, will be dispatched on the following business day.

Are Kinfill products as effective as chemicals?

All our concentrates contain isopropyl alcohol, an effective agent against microbial bacteria, fungi, and viruses. However, in the diluted Kinfill solution, the percentage of this ingredient does not function in the same way as it does in its purest form. Our products will keep you clean and safe, but do not fulfil the role of disinfectants.

Do Kinfill products kill viruses like Covid-19?

Transmission of the virus can happen by touching infected surfaces. Therefore, it is important to keep surfaces clean in order to reduce the chance of contamination. Remember to clean door knobs, handles, light switches, remote controls, tablets, and smartphones on a daily basis. All our concentrates contain isopropyl alcohol, an effective agent when it comes to destroying microbial bacteria, fungi, and viruses. The amount in the diluted solution is not high enough to kill the virus, but by keeping your home clean you can keep the virus outside.

Do you plan on producing Kinfill hand sanitisers?

We are aware that disinfecting gels are selling out everywhere at the moment. However, this is not something we plan on producing. The reason is that companies spend a lot of time and money to come to a formula that works and that is safe. It is not as easy as you might have read in the media to make a hand sanitiser from home. Or in this case, from our lab.

Don’t hesitate to contact us by sending your question to info@kinfill.com